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I have my own Helsana insurance number.

I do not have a personal insurance number
Please contact Customer Service to arrange access to myHelsana:
-> Contact Customer Service

For customers outside Switzerland:
+41 58 340 18 80

Monday to Friday, 8 a.m. to 5 p.m.
(Charged as Swiss local call; calls from mobile phones charged at operator's usual rate)

international.1@helsana.ch